❤︎ FAQ

Questions from the Flock

We've gathered the most common questions our flock members ask. Please read carefully. If you don't see what you're looking for, just chirp at us —we're real humans who love to help*

Contact Link: 📧 heartinal.store@gmail.com

 

Ordering & Shipping

How long does shipping take?

Most orders leave the nest within
3-7 business days. 
(We like to be efficient, but we also like to make sure everything is just right.)

Shipping times vary by location:

USA: 3-7 business days
Canada: 10-20 business days
International: 15-25 business days

You'll receive a tracking number as soon as your order takes flight. 🐦📦

Do you ship internationally?

We do! heartinal currently ships to USA, Canada, and Australia with plans to ship to most countries around the world. Shipping rates and delivery times vary by location
—you'll see your options at checkout.

Note: Duties & Taxes. International orders may be subject to import duties, taxes, and customs fees. These are determined by your local customs office and are the responsibility of the recipient. We're unable to predict these fees, but we want you to be aware before ordering.

How much does shipping cost?

Can I track my order?

Absolutely! Once your order ships,
you'll receive an email with a tracking link. 

I need my order by a specific date. Can you help?

We'll do our best! If you need your order by a certain date, please reach out to us at heartinal.store@gmail.com We'll see what we can do.

For guaranteed delivery, we recommend choosing expedited shipping at checkout.

Returns & Exchanges

What's your return policy?

We want you to love everything that lands in your nest. If something isn't quite right,
you can return it within 30 days of delivery for a full refund or exchange.

Return requirements:
• Items must be unworn, unwashed, and in original packaging
• Returns must be initiated within 30 days
• Customers are responsible for return shipping costs (unless the item was damaged or defective)

My item arrived damaged or defective. What do I do?

Oh no! That's not the heartinal experience we want for you. If something arrives damaged or defective, please email us at heartinal.store@gmail.com within 7 days with a photo of the issue, and we'll send a replacement immediately—no return needed.

Note: Exchanges are subject to availability.
If your size/colour is sold out, we'll issue a refund instead.

Can I exchange an item for a different size?

Yes! If your heartinal tee doesn't fit quite right,
we're happy to exchange it for a different size.

How long does it take to process a return?

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You'll receive an email confirmation when your refund is complete.

Our complete Return Policy can be found here.

Products & Sizing

How do your tees fit?

Our tees are a classic unisex fit—relaxed but not boxy. They run true to size.

Are your tees actually soft?

We use 100% ring-spun cotton (or a premium cotton blend) that feels like your favorite worn-in hoodie. No scratchy tags. No stiff fabric. Just cozy.

Our toddler and infant tees
are made with even softer fabric
—because tiny birds have sensitive feathers.

How do I care for my products?

We want your heartinal treasures
to stay cozy for years to come!

For Apparel:
• Machine wash cold, inside out
• Tumble dry low or hang to dry
• Avoid bleach (it's mean to birds)

For Jewelry:
• Remove before swimming, showering, or applying lotion
• Wipe gently with a soft cloth after wearing
• Store in a dry place (away from curious toddlers and pets)

For Journals:
• Avoid direct sunlight to prevent fading. 
• Coffee spill? Now it has character

What are your tees made of?

All fabrics are pre-shrunk for minimal shrinkage.

Do you offer plus sizes?

We currently offer sizes up to 2XL in most adult
styles. In some cases we can offer up to 5XL.
We're working on expanding our size range.

If you need a size not listed, please reach out
—we're happy to let you know if we have options
or can accommodate special requests.

Is your jewelry hypoallergenic?

Yes! Our jewelry is made from:
• Stainless Steel, nickel-free
• 18K Gold Finish, nickel-free

Both options are safe for sensitive skin.

Gifts & More

Do you offer gift cards?

We do! Gift cards are a great option
for the hard-to-shop-for birds in your life.

heartinal Gift Cards are:
• Available in the following amounts: 
   $25, $50, $100, $150, $200
• Delivered instantly via email
• Never expire

👉 Shop Gift Cards

Can I include a gift message?

Of course! At checkout, you'll have the option
to add a handwritten-style gift note.
We'll print it and include it with your order
—no extra charge.

Do you offer gift wrapping?

heartinal orders arrive in gift-ready packaging.
If you're sending a gift directly to someone,
we'll make sure it's ready to impress.

Do you offer wholesale?

We do! We love partnering with shops that
want to bring heartinal to their communities.
Contact us for details.

Do you have a physical store?

No plans yet, find us online at heartinal.store.
Follow us on Facebook & Instagram for updates.

Can I collaborate with heartinal ?

We love collaborating with creators, influencers,
and brands who share our values.

If you're interested in:
• Influencer partnerships
• Brand collaborations
• Press features
• Affiliate programs

Please email us with a little about
yourself and what you have in mind.
We'd love to hear from you. 🐦❤️

Still Chirping?

We're real humans and love hearing
from our flock* Reach out anytime:

📧 Email: heartinal.store@gmail.com
📸 DM: @hearten.all on Instagram

Response time: We typically reply 
within 48 hours (and usually faster).
If it's a weekend or holiday, we might be nesting
—but we'll try to get back as soon as we can

*put "red bird" in your message header 
so that we can see that you're a real human too!

We receive a high number of spam messages daily.
It would really ruffle our feathers if the system flags
an actual flock member and messages go unseen.